July 4, 2022

Black-Owned Communication Startup Launches Omnichannel Inbox

Black-led communication startup, Simpu, has launched its first-ever omnichannel inbox, allowing businesses to interact with customers through various social channels.

The omnichannel inbox will not only enable companies to communicate with their consumers in a range of mediums, but it also allows them to diverge away from the traditional customer support channels, which primarily focus on phone, email, or chat support. 

Collins Iheagwara co-founded Simpu with Kolawole Balogun and Tioluwani Kolawole in 2020, which was designed to help business owners unify all their communication channels through an automated workflow. The platform allows business owners to assign team members to respond to specific conversations and questions and opens the door for them to connect with third-party apps that sync perfectly into their general inbox.   

The B2B SaaS startup is considered the future of customer communication due to its seamless connection between businesses and customers. The omnichannel inbox is unique because it brings all communication to one platform. The tech platform aims to empower startups by helping them deliver personalized, consistent, and a faster sales experience to their customers.  

“We started Simpu with a clear mission, help businesses streamline all interactions. We believe the current way of running a business is too fragmented, you have to combine multiple apps, custom workflows and processes to get basic tasks done,” said Collins Iheagwara, co-founder and CEO of Simpu. 

“We want to change all that. We want to make it easy to streamline all customer data and relationships and allow you to plan effective marketing campaigns, automate mundane processes, and communicate with your team and customers all from one place. We fundamentally believe that computers should work for people.” 

The no-code tech platform also offers self-serve support with a customizable chat box, effectively removing the businesses’ stress. Simpu has already started serving over 90 companies on its platform after closing a pre-seed rolling round for $1 million last month.  

Kumba Kpakima

Kumba Kpakima is a reporter at POCIT. A documentary about the knife crime epidemic in the UK got her a nomination for the UK's #30toWatch Young Journalists of the Year.