Brazil’s Social Security Institute, INSS, introduced AI to its app in 2018 to speed up welfare claims and reduce red tape. However, the tool has been wrongly rejecting claims, Rest of World reports. The office had a bad reputation due to its long lines and wait times, which accumulated nearly 2 million pending requests. Even though the AI-powered tool has helped process thousands of basic claims, it also rejected claims from those who suffer from digital literacy and live in remote areas. The INSS adding AI to its app While