A woman with South Asian heritage claimed she couldn’t make bookings through Airbnb due to AI being unable to match two images of her, increasing the concerns surrounding AI biases. Francesca Dias from Sydney couldn’t make an account with Airbnb because she failed its AI’s identity verification process, she told a panel on ABC’s Q+A. One of the ways Airbnb confirms the identity of users is by matching a photo from the user’s government ID – a passport or driver’s license – to a selfie the customer provides. Dias claimed